Help Centre Frequently Asked Questions

Online Replacement

I need to order a replacement sensor I need to order a replacement belt clip

Pump programming

How do I connect my Accu-Chek meter to my MiniMed™ 700 series pump? How do I connect my Guardian™ transmitter to my MiniMed™ 700 series pump?

Alarms & Alerts

MiniMed 670G Insulin Pump Occuration (Alarms) MiniMed™ 640G Insulin Pump (Alarms) MiniMed™ 640G Insulin Pump (Alerts)

MiniMed 670G Insulin Pump Occuration (Alerts) MiniMed 670G - To address and clear the alert or alarm What do I do when I get a Sensor updating alert? What do I do when I get a Sensor signal not found alert? What do I do when I get a Calibration not accepted alert? What do I do when I get a Lost Sensor Signal alert? What do I do when I get a Change sensor. Insert new sensor and Start New Sensor alert? What do I do when I get a Change sensor. Sensor not working properly. Insert new sensor alert? What do I do if I receive the Insulin flow blocked Check BG. Consider testing ketones. Check reservoir and infusion set alert on my pump? What do I do if I receive the Insulin Flow blocked. Fill Tubing stopped. Remove reservoir and select Rewind to restart alert on my pump?

See more

CareLink™ Personal

What do I do if I forget my CareLink™ Personal password? What do I do if I forget my CareLink™ Personal username? How do I install the CareLink™ Personal uploader?

How can I read my CareLink™ Personal reports?

See more

SmartGuard™ Feature

Why have I exited the SmartGuard™ feature? How do I return to the SmartGuard™ feature after exit? My bolus amount seems lower than I was expecting when using the SmartGuard™ feature

Compatibility

How can I install my MiniMed™ Mobile app on my Apple® Watch? Is my mobile device compatible with the Medtronic apps?

Need additional help?

Guides and manuals Alerts and manuals glossary

Still have some doubts?

You can contact us here

Go to the contact page