WeCare Here for your diabetes journey
Be supported
24/7
We're committed to supporting you with personalised training, dedicated specialists you can talk to and 24/7 online resources.
Our goal? Providing services and solutions to help guide, inform and empower you in your diabetes journey and get the most from your Medtronic Diabetes device.
Whatever you’re facing, we’re always by your side. Our work doesn't end at providing insulin pumps or CGM devices. We're here to help you on your journey through diabetes therapy and beyond. With 24/7 online resources and an easily accessible team of specialists, we want to empower you with more confidence and comfort in the management of your diabetes. Register with us and you'll be able to access exclusive and personalised services like StartRight℠, an onboarding programme offering tailored support when you've just started your therapy, as well as a wide range of both on and offline support services. Know that you’re not alone. Know WeCare.
WeCare App Use the WeCare app to get support whenever, wherever
We've launched a new app to help you find answers to questions that pop-up while you're enjoying life.
It's called WeCare, because we do. That's why we've worked with medical professionals and many others living with diabetes, to make the app that helps you the most.
With CareLink™ insights, FAQ's, self service for replacement parts and tips from others living with diabetes. Let's figure out your diabetes together. Download WeCare app now.
- Quick and easy view of your therapy insights
- Order replacements easily and 24/7
- Personalised, extensive and up-to-date content
Onboarding program StartRight℠
An onboarding programme for those starting a new Medtronic device.
The first step on a new journey can be intimidating; we will accompany you on your first steps and get you on the right path. And we’ll be there for every ‘first’ thereafter.
Exclusive to Medtronic device users and their carers, StartRight℠ is an onboarding programme designed to help you as begin your journey with your new Medtronic device. Our StartRight℠ specialists are here to make sure your therapy transition is smooth and that you feel prepared to live your life how you want. With StartRight℠ you can expect regular calls and emails from our specialists in the first 3 months of your new therapy, all tailored to you.
Management Software CareLink™
Personalised diabetes insights to empower your therapy decisions. Access a range of reports to gain vital insight into your diabetes therapy.
CareLink™ Personal Software enables you to access your device data, whenever and wherever you want. Visualise your glucose trends and device use with powerful reports that help you gain vital insights into your diabetes therapy.
You can also choose to share your data with your hospital diabetes team, helping you to collaborate on your diabetes management. With CareLink™ Personal software:
- Track your personal progress and trends
- Prepare for and speed up you visits to hospital by uploading at home
- Back up your Medtronic device settings
- Share your data with your healthcare team without going to see them
- Share your data with a Care Partner and allow them to receive alerts (with compatible devices)
Educational modules Learning hub
Providing interactive modules to empower you on your diabetes journey.
Mi WeCare Blog Frequently asked questions
Find the answers you are looking for in our frequently asked questions section.
Our website offers a wealth of information and support for you if you have questions about your device. From FAQs on how to use your device, information brochures and how to videos, you can find the answer online.
Everything you need to know about Medtronic products and services in a few clicks.
You have at your disposal all the information you need organised by topic, and if you do not find what you are looking for, you can always contact our Product Support team.
Support and Online Resources
Understanding how to use a new device ensures that you'll receive the best possible experience.
The human touch counts. That’s why we provide hands-on training from our Technical Consultants.
During these sessions you’ll receive advice and support to learn how to use your device for your life, and make a confident and comfortable start on your therapy journey.
Our highly trained Product Support Specialists are always available by phone to give you education and technical support.
Whatever the product question, you’ll receive the advice and help you need, 24 hours a day, 365 days a year.
End of warranty? Ensure your therapy is uninterrupted
Making the right decision.
At the end of your product’s warranty period, our Therapy Specialists will be in touch to review the next best steps for continuing your therapy care uninterrupted.
An engaged and active community that influences the products, services, and solutions we provide today, and those of the future.
You can join this network if you use a Medtronic Diabetes product, or are involved in the care of someone who does. You only need to be able to speak, and understand written English.
- Online or phone surveys and involvement in product trials.
- Participation or attendance at occasional.
- Medtronic meetings or events.
- Focus groups on current and new products and services.
- Photoshoots and videos for marketing purposes.
It’s a journey and we’re by your side.
Our blog gives you all kinds of support, information and tips about your device and living with diabetes.
Learn about other people's success stories and journeys and pick up hints along the way.
Stay up to date with the news and navigate through a range of topics, including:
- Lifestyle (living with an insulin pump)
- Device tips and tricks
- Updates on Medtronic products and services
- Information on food, drink and much more!
